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Earn Rewards FAQ's

Earn Rewards FAQ's

So how does the Refer and earn work?

·         Invite your friend & share your referral code or use the referral link.

·         Your friend accepts the invite, Signs up on Grooffy Stores & completes their first purchase of Rs. 200.

·         Referral get Rs. 20/- Bonus cash credited to their VS wallet post the order delivery of your friend/referee is completed.

·         Also each referee will get Rs.20/- Bonus Cash in grooffy Stores wallet on successful registration and login first time.

How can I refer to my friends?

·         Login to your grooffy Stores account on the website with a desktop or app on your mobile.

·         On Website click on My Account and you will find Refer & Earn in the My Account Menu, on Mobile App click on the Profile menu >>Refer & Earn.

·         Use your unique Referral Code to invite your friends and ask them to sign up using your referral code and complete a purchase of minumum Rs. 200. Post your friends order on grooffy Stores is delivered meeting all criteria, you will receive Rs. 20/- Bonus cash in your wallet.

Can I invite anyone?

·         Yes, you can invite any of your friends or acquaintances. However, to ensure that users don't get spammed, please ensure that you only send invites to people you are acquainted with.

How do I get my reward Amount ?

·         There is a wallet inbuilt on Grooffy Stores for every user. Your referral reward will be credited there so you can use it for any of your future transactions on grooffy Stores. The reward will get credited     within 48 hours after your friends' order delivery is completed.

Is there an expiry date to my wallet credit?

·       Yes any promotional credit comes with a validity of six months. Once the money is credited to your VS wallet, it must be utilised before the expiry of six months.

How do I check my wallet balance?

·         You can view your wallet balance and the associated details on the "My Wallet" section in the "My Accounts" page.

Why did I not get a reward for an invite that was accepted?

To ensure the account security of our members, we cannot disclose or confirm any account information or order history from another member's account. However, if you aren't notified about your referral bonus within 30 days, it's likely that one or more of the following conditions were met:

·         The person who clicked the link was already a grooffy Stores user

·         The user clicked on your link and didn't create an account or complete their first purchase.

·         The total order value excluding delivery charges, specialty store items of the first purchase was very less.

·         The referred member placed an eligible order, but the order was canceled

·         Our fraud detection system pointed to the referee as an existing customer or any other fraudulent activity.

How do I redeem my Reward Amount ?

      * U can Redeem ur Bonus Cash with every Purchase subject to a maxmimum of Rs. 20/- per order, or 20% of the total order value. Bonus cash is valid for a period of six months.

      * U can also call our Customer Care No. 99787557552  for more details.


Terms & Conditions

·         Referrer is a person who is an existing customer of Grooffy Stores, Referee is a person who is introduced by referrer.

·         The Refer and Earn Program is only valid on new installs and sign-ups on mobile apps and Only New Registration on   Website. This offer will not be valid for existing users who already have registered/signed up on Grooffy Stores.

·         Referee should use the Unique Referral Code on the Signup Page. Any new registrations/sign up without using the referral code will not be valid for referral reward.

·         Each unique referral on their first order from Grooffy Stores is eligible for Rs. 20/- Bonus cash only once upon order completion from the referee.

·         Offer is valid on minimum transaction value of Rs. 200. If the referred customer places the first order below Rs.200 it will not be counted as a successful referral.

·         Maximum referral bonus earned via unique referral is Rs. 1000/- only. In this case only first 50 referrals will only get the benefit of the program. From 51st invitation even if the referee completes the transaction of a minimum value of     Rs. 200 and uses the unique referral code while signing up, the referral bonus will not be credited to any user above 50th referral as the maximum cap on referral bonus earned is Rs. 1000 per referrer.

·        Post Successful Referral, Referral credit of Rs. 20/- Bonus cash will be credited in VS wallet within 48 hours post the Order Deliver.

·         In case of an order placed and canceled by the referee both referee and referrer will not be eligible for the referral reward. Our system should receive the order delivery information, post which the referral credit will be done in VS wallet.

·         Offer is valid for new users on their first transaction only.

·         Offer is valid only once per unique Email id / Mobile Number.

·         Unique user Promo code has to be applied to avail the cash back for referral scheme. In case you miss entering referral code on the signup page and finished transaction worth Rs. 200 to earn the referral bonus. Neither referrer nor referee will receive the Referral bonus. Grooffy Stores is not responsible for this mistake and after the first order is placed referee cannot use the unique referrer code to get this bonus again.

·         For every referred friend who transacts on Grooffy Stores App / Website for the first time using your promo code on sign up, the referee will get Rs. 20/- Bonus cash as a referral bonus.

·         The code is applicable only on the Grooffy Stores App & Website.

·         For all other queries please email  

·         Offer Applicable only once on App Download on Unique device/or on Unique registration details (email & Mobile No. Web).

·         A signs up with a different email address or phone number using the same device will not qualify as a valid referral on App.

·         The mobile number provided by the friend/Referee must not have been used to sign up earlier.

·         Your unique referral code/ links should only be used for personal and non-commercial purposes. The Offer would be withdrawn if the same is found to be used for commercial purpose.

·         If one person is referred by 2 people, only the code used first will be considered for referral bonus and not both.

·           Grooffy Stores reserves all rights to change the amounts conferred under Refer and Earn program at any point in time.

·          Grooffy Stores may suspend or terminate the Refer and Earn program or any user's ability to participate in the program at any time for any reason at their discretion. Bonus cash earned as a result of fraudulent activities as determined by our fraud management system will be revoked and deemed invalid.

·         Bonus cash earned using the referral program cannot be withdrawn into any of the payment instruments like Bank account, Credit Card, Debit Card etc.

·          Grooffy Stores reserves the right to amend these terms and conditions at any time without any prior notice. Modifications of these terms will be effective from the time they are updated in the Terms and Conditions section.

·         In case of multiple accounts on same shipping address, upto 3 members in the family can have the same address provided the email address and Mobile Phone numbers are Unique.

·         In case of "Invalid referral code error" the referral credit will not be released to either of the customers.

There are 4 possibilities of "Invalid referral code error"
1) Either the customer has already signed up and is existing Grooffy Stores customer.

2) The same device had Grooffy Stores app installed and we have the device ID registered in our base.

3) The referrer has either reached the maximum reward capacity or is blocked by our fraud detection system.

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